Terms of service

These terms are an agreement between you and Camilo Acosta, an individual based in Canada who does business as GuayaSoft (“GuayaSoft”, “we”, “us”). They cover the website guayasoft.co, its free tools, and our Chrome extensions HostLedger, HostLens and HostLog (together, the “products”). By using the products you agree to these terms and to our privacy policy. If you use the products for a business, you confirm you can accept these terms on its behalf.

1. Who can use the products

You must be at least 18 years old, or the age of majority where you live, to use the products.

2. The products and Airbnb

Our extensions work with Airbnb’s website using your own logged-in session. GuayaSoft is not affiliated with, endorsed by, or sponsored by Airbnb. Airbnb can change its website at any time, which can temporarily break a feature. We work to fix these problems quickly but can’t promise every feature will always work.

You are responsible for your Airbnb account and for using the products in a way that follows Airbnb’s terms and the law.

3. Accounts

You can use the free features without an account. Trials and paid plans need an account, which you create and sign in to with your Google account. Keep your Google account secure. You are responsible for activity on your account, and you should tell us right away if you think someone else has used it.

A plan is for one person. Don’t share your sign-in with others.

4. Free trials

• A trial gives you the paid features of one product for the length shown when you start it (currently 7 days). You don’t need to enter payment details.
• You get one trial per person for each product. The trial ends on its own; nothing is charged.
• We may refuse or end trials that look like abuse, such as trials started with several Google accounts belonging to the same person.

5. Paid plans and billing

• Prices are shown on our website in US dollars. Taxes may be added where the law requires them.
• Subscriptions (monthly or annual) renew automatically at the end of each period, and are charged to your saved payment method, until you cancel.
• Cancelling: you can cancel any time from the billing portal linked in the extension. Your subscription stops at the end of the period you’ve already paid for, and you keep access until then.
• Price changes: we’ll tell you at least 30 days before a new price applies to your subscription. If you don’t want to pay it, you can cancel before it takes effect.
• Failed payments: if a renewal payment fails and isn’t fixed, we may pause your paid features until it is.
• Lifetime plan: a single payment that gives you all GuayaSoft products (HostLedger, HostLens and HostLog) and their future updates for as long as we offer those products. “Lifetime” refers to the life of the products, not your lifetime. Only a limited number of lifetime plans are sold, and we can stop offering it at any time.
• Switching plans: you can switch between monthly and yearly, or between a single product and the bundle, from the billing portal. When you switch, the unused part of your current plan is credited toward the new one. If you choose the bundle while you subscribe to a single product, that subscription is converted to the bundle, and any other single-product subscriptions the bundle replaces are cancelled with credit for their unused time.
• Buying the lifetime plan while subscribed: your subscription stops renewing. You keep it until the end of the period you’ve already paid for and won’t be charged again; that period isn’t refunded.
• Payments are processed by Stripe and are also subject to Stripe’s terms.

6. Refunds

• 14-day refund on your first payment. If you’re not happy, email support@guayasoft.co within 14 days of your first payment on a plan, including the lifetime plan, and we’ll refund it in full.
• Renewal payments aren’t refunded, except where the law requires it. Cancel before the renewal date to avoid the next charge.
• A refund ends the paid access it covered, including lifetime access.
• If you dispute a charge with your bank, we may pause your paid access while the dispute is open. Please contact us first; we can usually sort it out faster.

7. Your data

Your business data (reservations, payouts, listing history, market research) is stored in your own browser, not on our servers. That means you are responsible for backing it up, using the export tools in each extension. We can’t recover data lost when a browser is reset, a profile is deleted or an extension is removed. Our privacy policy explains what information we do handle.

8. Not professional advice

Reports, figures, market data and calculator results from our products are for information only. They are not accounting, tax, legal or financial advice. They depend on data from Airbnb and other sources that may be incomplete or wrong. Check important numbers, and speak to a qualified professional before relying on them for tax filings or financial decisions.

9. Acceptable use

You agree not to:

• copy, resell, rent or redistribute the products;
• modify the extensions or tamper with their license checks to unlock paid features without a plan;
• reverse engineer the products, except where the law allows it;
• send automated or excessive requests to our servers, or otherwise try to disrupt or break into them;
• use the products to break the law or someone else’s rights.

10. Ownership and license

We own the products and everything in them. We give you a personal, non-exclusive, non-transferable license to use them for your own hosting business while you follow these terms and, for paid features, while your plan is active. If you send us feedback or ideas, we may use them without owing you anything.

11. Changes to the products

We may add, change or remove features. If we remove a major paid feature during a subscription period you’ve paid for, you can ask for a refund of the unused part of that period.

12. Suspension and ending these terms

You can stop using the products and delete your account at any time. We may suspend or close an account that breaks these terms, is used for fraud or abuse, or when the law requires it. If we close your account for no fault of yours, we’ll refund the unused part of any prepaid subscription.

13. Disclaimer

As far as the law allows, the products are provided “as is” and “as available”, without warranties of any kind, including that they will be error-free, uninterrupted, or fit for a particular purpose.

14. Limitation of liability

As far as the law allows, GuayaSoft is not liable for indirect, incidental or consequential losses, including lost revenue, lost bookings, lost profits or lost data. Our total liability for any claim about the products is limited to the amount you paid us in the 12 months before the claim, or US$50 if you haven’t paid us anything. Nothing in these terms limits liability that can’t be limited by law.

15. Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. Any dispute will be handled by the courts of British Columbia. If you are a consumer, you keep any rights that the consumer protection laws of your own country or province give you and that can’t be waived by contract.

16. Changes to these terms

We may update these terms. We’ll post the new version here and update the date at the top. For significant changes, especially to billing, we’ll tell account holders by email or in the extension at least 30 days before they take effect. If you keep using the products after that, you accept the new terms.

17. Contact

Camilo Acosta (GuayaSoft), British Columbia, Canada.
support@guayasoft.co